TheGayUK Shop strives to bring you the highest quality products hand-made and finished here in the UK. Should your product be faulty, broken or you’re not completely satisfied with your product then simply return within 15 days for a full refund.
Please note All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
8. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
For returns please fill in the form below. Once recieved we’ll process your return and email a returns form within 24 hours. Please make sure you’ve added firstname.lastname@example.org to your trusted mail lists.
For all other enquiries please use the general form on the Contact Us page.